Home LATEST NEWSAIRLINE NEWS Vistara Enhances Customer Experience; Plans To Restore Pre-Covid Levels

Vistara Enhances Customer Experience; Plans To Restore Pre-Covid Levels

by Editor

Vistara has been gradually resuming services that were halted temporarily due to the pandemic. The airline plans to not only restore pre-COVID standards of customer experience, but to exceed it in the coming months.

On its domestic network, Vistara brought back the choice of non-vegetarian meals in Economy Class on all eligible flights, effective 01 January 2022. The airline has also resumed serving tea and coffee, including Starbucks, on select routes and will progressively restart this service on all flights with flying time of 90 minutes and above. Vistara also re-introduced menu cards in Business Class, starting yesterday and will increase the choice of meals for its Premium Economy and Business Class customers soon.

On international routes, Vistara has already resumed the service of hot beverages including a range of teas and freshly brewed Starbucks coffee. Effective 1 February 2022, Vistara has enhanced the choice of alcoholic beverages in all three cabin classes. On short to medium haul routes, menu cards are back in the Business Class and the airline has already made the full bar available to all customers. Vistara will be resuming these on the long-haul routes along with increasing the meal options for customers. The airline will also be improving its inflight entertainment (IFE) offerings across its domestic as well as international network by introducing a wider variety of engaging content which will be updated frequently.

Commenting on the same, Mr. Deepak Rajawat, Chief Commercial Officer, Vistara, said, “Safety of our customers and staff has been our topmost priority, and takes precedence over all other considerations. As the world inches closer to normalcy now, we are delighted to bring back some of the services that were discontinued in view of customer safety. Vistara is committed to providing a world-class flying experience, backed by the continued support of our parent companies, Tata group and Singapore Airlines.  While we are restoring our services progressively and systematically, we will also be introducing new enhancements at various customer touchpoints.”

Since the start of the pandemic, Vistara had taken several measures including altering several processes, truncating many inflight services, intensifying sanitization efforts etc. to maintain the highest safety and hygiene standards. The airline also, through consistent efforts, managed to get almost 100% of its staff fully vaccinated against COVID-19.

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