Delhi International Airport Ltd (DIAL), a GMR Infrastructure Limited-led consortium announced that it has introduced a state-of-the-art Service Quality Management platform that will help the airport operator in enhancing the travel experience of passengers at Indira Gandhi International (IGI) Airport.
For this, DIAL has implemented Vesta, a cloud-based Mobile-First Airline Operations Management Platform – a next-generation operations architecture with a robust and dynamic delivery model – to tackle and improve its terminal operations.
Vesta Airport Operations Management System will help DIAL in handling its operations faster than traditional methods. It will help DIAL in improving its productivity, automate its terminal services, increase operational flexibility to handle future growth in passenger traffic, and, reduce costs. The platform will help the terminal operations teams in the automation of handling of passenger requests, complaints, and maintenance jobs and, thus help DIAL in providing enhanced passenger experience at the airport.
The platform will provide DIAL-Estate department managers with the ability to structure daily operations in a more efficient and organized manner by making real-time data available at their fingertips. It will also help optimize communications among all departments, boost the productivity of employees and third party vendors by efficient use of resources, streamline operations and connect teams. This will help DIAL in making smarter decisions that are backed by real-time data and detailed records.
Vesta is a core facility operations product of Check-Inn Technologies that focuses on providing cloud-based solutions. Vesta is a complete communication platform that brings all operations on a unified platform for better visibility across department operations. It creates requests, manages tasks, and sends notifications in real-time. It does trouble-shooting of complaints on a real-time basis and ensures its resolution from a single office seat.
Speaking on the occasion, Mr. Videh Kumar Jaipuriar, CEO-DIAL, said, “DIAL has been working to provide world-class services to the passenger at Delhi Airport. During the pandemic, Delhi Airport has introduced several initiatives to ensure ‘flying is safe’ without compromising service quality. We have introduced the new platform that will facilitate the automation of handling of passenger requests, complaints, and maintenance jobs. It will also help us in capturing, tracking, and significantly reducing service breakdowns and digitizing daily housekeeping activities resulting in a significant increase in productivity and turn passenger satisfaction scores.”
Sharang Majumdar, Co-founder, COO at Vesta said, “We are proud to partner with DIAL in its digital transformation journey. At Vesta, we are committed to helping airports function better by boosting operational efficiency that results in improved service quality. At IGIA, our team helped set up the system in a way that enables the employees and vendors across 28 departments and levels, to fully maximize the power of Vesta.”